PRIVACY POLICY

At The Hand Stitch, we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

1. Information We Collect

When you browse our website or place an order via Cash on Delivery (COD), we collect the following information:

  1. Personal Details: Name, shipping address, and pin code.
  2. Contact Information: Phone number (for order confirmation and delivery) and email address.
  3. Device Information: IP address, browser type, and cookies to improve your shopping experience.

2. How We Use Your Information

We use the information we collect to:

  1. Process and fulfil your orders.
  2. Contact you for COD order confirmation via call or WhatsApp.
  3. Provide tracking updates and customer support.
  4. Improve our website functionality and marketing efforts for The Hand Stitch.

3. Data Sharing with Third Parties

We do not sell your personal data. However, we share necessary information with trusted third parties to run our business:

  1. Courier Partners: Your name, address, and phone number are shared with delivery partners to deliver your footwear.
  2. Marketing Tools: We may use Google Analytics and Google Ads to understand how customers interact with our site.

4. Security of Your Information

Your data is stored securely. Since we only offer Cash on Delivery (COD), we do not collect or store any sensitive financial information like credit card numbers or net banking passwords on our website.

5. Cookies

We use "cookies" to enhance your experience. Cookies help us remember the items in your cart and understand your preferences based on previous site activity. You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to:

  1. Access the personal information we hold about you.
  2. Request that we correct or delete your personal data.
  3. Opt-out of any marketing communications.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at

  1. Email: care.thehandstitch@gmail.com
  2. Address: 408, Dream Land Shopping Center, Near Zoo, Sarthana Jagatnaka, Surat - 395006.